Frequently Asked Questions

    To ensure safety and maintain a uniform packaging, mirchi.com provides all its sellers with its own branded quality packaging material, including double-layered plastic bubble envelopes and cardboard boxes. Once sealed at the seller’s store, our packages cannot be opened and are tamper proof. Furthermore, we only use internationally renowned logistics service providers such as Fedex, Bluedart and DHL; these companies follow safe and standard operating procedures from pickup to delivery.

    Mirchi.com is different:
    We only list only products that fall primarily under the sweets, snacks, cookies, chocolates and dry fruits categories. Our marketplace is transparent – we provide enough details on products and sellers to enable customers to take an informed decision. Discounts and special offers are not hidden; rather, information on these are prominently shown in the products detail pages and applied to your cart automatically, without using any coupon codes. We are not middlemen – we DO NOT buy when you order, neither do we stock products and resell them. All products on our site are listed with the authorization of the sellers and shipped directly by them to ensure that they are the freshest they can be . Our product prices are what our sellers provide us; there is no additional markup from our side. Our online store is multi-lingual and supports multi-currency transactions
    Ask yourself:
    Will you buy your favorite sweets and snacks from someone who sells them to you like a middleman? . Will you buy your favorite sweets and snacks from a store that sells everything including hardware, clothes, shoes, agarbattis and what not?
    Will you buy from a specialty store that sells only the finest sweets and snacks?. Please don’t take our word; experience the joy of browsing our multi-lingual, extremely user-friendly site. If you’re comfortable with what you see, please go ahead and confidently place your order. You will not only be getting a great product at a great price, but will also be helping someone get a little more for the effort it takes to create something delicious and sell it directly to you!

    Unlike other sites, every product on Mirchi.com is listed with written permission from the seller. Moreover, your order of sweets is shipped directly from the seller’s place of business so you can rest assured that you have received a genuine product.

    We do not stock any product; every product listed on our site, that you order, is shipped directly from its place of origin by the seller to your doorstep to ensure freshness.

    All sweets listed on our site are from quality sellers, well known in their geographical region. Sweets are prepared from handpicked premium quality ingredients using traditional recipes and are freshly packed and shipped to you only when your order is received.

    We do not set the price of any product on Mirchi.com. The sellers themselves give the prices, you see, to us. We are one of the very few online sites that clearly mention the price of the product and the shipping cost (if any) so that you can make an informed decision.

    Yes, most products are shipped international to many countries using internationally renowned courier companies. The product detail page will indicate if international shipping is available. Customers ordering from outside India can use Paypal to pay in the currency of their choice.

    We do understand that, in spite of the best care taken and sometimes for reasons beyond our control, on rare occasions, a product may reach you in a damaged or spoiled condition. In such cases, we will be happy to provide you with a refund of the order value of the product and shipping cost (if any) for the same. We can also send you a replacement product in lieu of the refund, if you so choose. Please contact our customer support within 24 hours; we may request you to provide us with a photograph of the damaged or spoiled product so that we can take it up with the seller. You will appreciate that, being fresh food products, returns are not possible and order cancellations are possible only before a product is made ready to ship.

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